Frequently Asked Questions

How does Skopenow work?

Skopenow is a data processor that uses public data from across the internet to compile insights and digital reports. We are not a database and we do not house records on consumers or other entities (we are not a controller). We take basic PII or BII (supplied by customers) and augment the data provided to build analytical reports. Every report relies on public content, meaning that if a consumer deletes their public listings, there is no information for Skopenow to process. Similarly, if Skopenow previously searched for and found an entity has since deleted all of their public content, that entity would no longer be searchable on Skopenow (again, because we are not a database). We are not a controller or repository of the processed data. 

Why do customers use Skopenow?

Customers use Skopenow because we help them navigate online "noise" by organizing and synthesizing data to provide actionable insights to inform decision-making. Skopenow provides critical intelligence for a range of use cases, including criminal investigations, insurance fraud, natural disaster response, public safety issues, protecting people, assets, and supply chains, and more.

What kind of data feeds into Skopenow's platform?

Skopenow offers comprehensive reports that include people and business data, link analysis, or situational awareness insights. Our people and business reports encompass a wide range of information, including consumer records, public records, social media profiles, web articles, aliases, and more. Additionally, our link analysis reports contain visualizations that show common data points between entities. Furthermore, our situational awareness reports encompass relevant and timely signals of threats, risks, and fraud. Finally, all of our reports feature live-edit functionality and can be generated as court-ready PDF documents.

How much does Skopenow cost?

Pricing varies by search volume, team size, data sources, and capabilities. Please contact sales@skopenow.com for more information.

Does Skopenow have any tutorial videos or educational material?

Yes. Customers can access our video tutorial library by logging into the service. If you aren’t a customer or just want to learn more about OSINT tools and techniques, you can watch our public webinars and sign up for our ongoing webinar series.

How do I request a pilot?

You can sign up for a pilot by filling out our brief online form. However, please note that we only allow qualified  and vetted organizations to access our service. Skopenow currently serves insurance carriers, public sector agencies, security teams, journalists, and licensed private investigators. To get started, visit skopenow.com/try.

Is Skopenow SOC2 certified?

Is Skopenow a consumer reporting agency?

No. Please refer to our Terms and Conditions, Privacy Policy, and our FCRA policy. Skopenow is not a consumer reporting agency as defined by the guidelines of the Fair Credit Reporting Act (FCRA). None of the information offered by Skopenow can be used for assessing or evaluating an individual's eligibility for employment, housing, insurance, credit, or for any other purpose covered under the FCRA.

How do I access technical support or assistance for Skopenow?

For technical support or assistance with Skopenow, please reach out to our dedicated support team by sending an email to support@skopenow.com or by using the real-time chat feature on skopenow.com. Our team of experts is available to help with any inquiries, troubleshooting, or technical issues you may encounter.

Can my information be redacted?

Yes. Your personal privacy is our highest priority. We are happy to accommodate your request to redact your information by removing our users' ability to view your protected data. Please note that Skopenow is not a database, so we can not delete your information. However, we can redact specific phone numbers, emails, names, aliases, and addresses when submitted via this form: https://www.skopenow.com/personal-information-redaction-request. We may need to reach out to you directly via email to verify your request and assure that it will be processed safely and accurately. Please check your email for correspondence over the next few days. If you have further questions, email privacy@skopenow.com. Redaction requests are generally processed within 48 to 72 hours.