Frequently Asked Questions

How does Skopenow work?

Skopenow is a data processor and intelligence platform that uses public data from across the internet to compile insights and digital reports that help customers make more informed decisions. We are not a database and we do not house records on consumers or other entities (we are not a controller). We take basic PII or BII (supplied by customers) and augment the data provided to build analytical reports. Every report relies on public content, meaning that if a consumer deletes their public listings, there is no information for Skopenow to process. Similarly, if Skopenow previously searched for and found a person or business that has since deleted all of their public content, that entity would no longer be searchable on Skopenow (again, because we are not a database). We are not a controller or repository of the processed data.

Why do customers use Skopenow?

Customers use Skopenow because we help them navigate online "noise" by organizing and synthesizing data to provide actionable insights to inform decision-making. Skopenow provides critical intelligence for a range of use cases, including criminal investigations, insurance fraud, natural disaster response, public safety issues, protecting people, assets, and supply chains, and more.

What kind of data feeds into Skopenow's platform?

Skopenow offers comprehensive reports that include people and business data, network analysis, or situational awareness insights. Our people and business reports encompass a wide range of information, including consumer records, public records, social media profiles, web articles, usernames, and more. Additionally, our network analysis reports contain automatically generated link chart visualizations that show common data points between entities. Furthermore, our situational awareness reports encompass relevant and timely signals of threats, risks, and fraud. Finally, all of our reports feature live-edit functionality and can be generated as court-ready PDF documents.

How much does Skopenow cost?

Pricing varies by search volume, team size, data sources, and capabilities. Please contact sales@skopenow.com for more information.

Can I add or modify users to my Skopenow account?

As an admin, your Skopenow account gives you the flexibility to add or modify access for your team. All employee accounts added to your account will have access to your company's plan. You can add employee accounts via the settings tab.

Does Skopenow have any tutorial videos or educational material?

Yes. Customers can access our video tutorial library by logging into the service. If you aren’t a customer or just want to learn more about OSINT tools and techniques, you can watch our public webinars and sign up for our ongoing webinar series.

Will subjects be notified when Skopenow runs a search?

Skopenow’s platform is fully anonymous. It collects and processes data only on a passive basis, and does not notify other parties that any public information has been reviewed.

Does Skopenow leave any trace behind?

Skopenow forensically captures and distills relevant information alongside screen captures, metadata, and hash data. This enables investigators to create court-ready reports without having to access the subject's accounts, or rely on the use of VPNs and virtual machines.

How do I request a trial?

You can sign up for a trial by filling out our brief online form. However, please note that we only allow qualified individuals and organizations to access our service. Skopenow currently serves insurance carriers, public sector agencies, security teams, journalists, licensed private investigators, and similar entities. To get started, visit skopenow.com/try.

Does Skopenow have an API?

Yes. Please visit skopenow.com/api or email support@skopenow.com for more information.

Is Skopenow SOC2 compliant?

Does Skopenow support batch searches?

Yes, we can process thousands of requests at a time. Please contact sales@skopenow.com with any batch-related questions. Batch processing is perfect for generating reports on large backlogged lists as well as previous claims for insurance carriers.

Is Skopenow a consumer reporting agency?

No. Please refer to our Terms and Conditions, Privacy Policy, and our FCRA policy. Skopenow is not a consumer reporting agency as defined by the guidelines of the Fair Credit Reporting Act (FCRA). None of the information offered by Skopenow can be used for assessing or evaluating an individual's eligibility for employment, housing, insurance, credit, or for any other purpose covered under the FCRA.

Can I add additional products to my subscription?

Yes. We understand that needs may evolve as organizations grow over time, and we're here to support you. To add additional products to your account, please reach out to our sales team at sales@skopenow.com. Alternatively, you can discuss your requirements with your dedicated customer success manager, who will be happy to assist you and find solutions to better suit your needs.

How do I access technical support or assistance for Skopenow?

For technical support or assistance with Skopenow, please reach out to our dedicated support team by sending an email to support@skopenow.com or by using the real-time chat feature on skopenow.com. Our team of experts is available to help with any inquiries, troubleshooting, or technical issues you may encounter.

Can my information be redacted?

Your personal privacy is our highest priority. We are happy to accommodate your request to redact your information by removing our users' ability to view your protected data. Please note that Skopenow is not a database, so we can not delete your information. However, we can redact specific phone numbers and addresses when submitted via this form: https://www.skopenow.com/personal-information-redaction-request. We may need to reach out to you directly via email to verify your request and assure that it will be processed safely and accurately. Please check your email for correspondence over the next few days. If you have further questions, email privacy@skopenow.com.