FAQ - FREQUENTLY ASKED QUESTIONS

How does Skopenow work?

Skopenow pulls information from across the web to compile relevant and accurate information for each unique search.

What information does a Skopenow report gather?

Skopenow focuses on building reports with digital footprint data. Reports include social profiles, blog posts, comments, posts, email addresses, phone numbers, addresses, court records, family members, usernames, web sightings, pictures, screenshots, timestamps, and alternative name (nickname) analysis. Each search includes live-edit functionality, a court-ready PDF report, and you can monitor your subject up to 12 times using the rescan feature.

Where do you get your information from?

The majority of our raw data (family/relatives, phone numbers, addresses, locations) comes from a variety of sources such as web directories, census data, public mailing, court records, and phone directories.

What websites do you search?

We search many different websites, ranging from social media sites to blogs to picture sharing websites. Though there is no limit to what public information we can find, the most popular sites found within each search are: Facebook, Instagram, LinkedIn, Pinterest, Flickr, Tumblr, Youtube, and an array of other people sites. We cite the URL of each source so that you have the ability to visit these sites on your own. From any given match found, we will generate a timestamp, screenshot, log the site's IP, and extract basic meta data.

What's the difference between a corporate, employee, and individual account?

A corporate account enables businesses to create and monitor employee accounts and grants access to the Pay-As-You-Go plan. An employee account will allow access to reports under their company's payment plan. The individual account has complete access to Skopenow but can not create employee accounts or opt in for the Pay-As-You-Go plan.

How much does Skopenow cost?

A single search costs $5. This includes up to 12 rescans a year, live-edit functionality, and a court-ready PDF report. If you would like to receive a discounted rate, you can purchase more searches upfront. Corporate customers have the opportunity to use our Pay-As-You-Go plan, which allows for a no-commitment, à la carte option. This option will be billed at the end of the month and has no usage minimums or maximums.

Do you offer a discount for bulk purchases?

Of course! We use a sliding scale to determine the price based on how many Skopenow reports are purchased. Bulk purchases can be made during registration or from within your membership tab after signing up. Use our calculator provided to determine the costs for your individual needs.

What is the Pay-As-You-Go plan?

The Pay-As-You-Go plan is only available to corporate users and allows for an a-la-carte payment option. Corporate users can conduct as many searches within the given 30 day cycle, and at the end of the month they will be billed at $5 per search. This option is great for corporate accounts who do not want to commit to a specific number of searches. All employee accounts will fall under this umbrella, which means at the end of the month the corporate account will be responsible for all searches done with his or her account. To avoid exceeding budgets, the corporate admin can set a search quota within the membership tab.

What if I want to add employees to my Skopenow account?

Good news! A corporate account allows you to add and monitor as many employee accounts as your company needs, free of charge. All employee accounts added to your account will have access to either your company's search credits or Pay-As-You-Go plan. You can add employee accounts via the settings tab.

What comes with my Skopenow account?

A Skopenow account allows you to manage all of your Skopenow activity. You can view a summary of your searches, adjust membership type, purchase searches, view invoices, update credentials, view previous searches, and rescan your searches. If you have a corporate account, you can view all of your employees searches. Keep in mind that employees can not view each other's searches and they will also not be able to make purchases on your behalf.

What is your refund policy?

Skopenow uses a special algorithm to determine the quality of the report Skopenow generates for your search. If your report is given a no-charge rating, you will not be charged for the search and you will not be deducted a search credit. If you believe you were billed for a search that did not give you the results you hope for, do not hesitate to email billing@skopenow.com or contact support directly with your inquiry.

Does each reverse search cost the same amount?

Each reverse search will cost the same as a full people search. We offer email, phone, address, and username reverse lookups. If you are looking to return raw data without retrieving an entire digital footprint, you can use our API.

Do you have any tutorial videos?

Yes, please see Skopenow's Video Tutorials.

Can I make my data private?

All the information obtained by Skopenow is publicly available and found in the public domain. Therefore, Skopenow cannot directly help make your data private. However, you can run a Skopenow report on yourself, see what information is publicly available and where it came from, and then contact those sources directly to have your information removed. Skopenow does not index and store profiles, If you remove your information from a public source and run a search again, the removed information would not be shown in the report as it is now private.

Who can see my information?

If your information is publicly available online, it can be accessed by Skopenow. This means that anyone who runs a Skopenow report can see your information online.

Will someone know I searched for them?

No.

How do I pay an invoice?

If you are a corporate member using the Pay-As-You-Go feature you can either pay via check or credit card. At the end of each month an invoice will be generated. If you are using a credit card, your invoice total will be automatically deducted at the end of the Pay-As-You-Go billing cycle. If you are paying by check, you will be emailed the invoice with mailing instructions. For Individual users we only accept PayPal and credit card, so you will be billed the moment you make a purchase.

How do I sign up for the 14-day free trial?

Signing up for the 14-day free trial is easy. Simply click Register > Corporate > and within the account selection tab choose '14-day free trial'. Unfortunately, we are only offering the trial period to corporate accounts.

What comes with the 14-day free trial?

The 14-day trial allows any corporate user to have full access to Skopenow. This means: unlimited employee accounts, unlimited people and reverse searches, live-edit access, and unlimited PDF reports all within the 14-day period. When the 14-day trial period expires, you will still have access to previous searches, but you will no longer be able to conduct new searches.

Can I do a search on my phone?

Yes, our website is built to work on mobile platforms and screens of all sizes. Just open skopenow.com on your smartphone or tablet device.

What kind of searches can I do?

Skopenow allows you to build your own search, whether it be a full people search using just name and location, or reverse lookups for emails, phones, usernames, or addresses. For more accurate results, you can add data inputs to refine your results. Additionally, if you want to search multiple locations, nicknames or alternative spellings, simply press the '+' next to the relevant input field.

What information do I need to run a search?

Skopenow does a great job of finding information with very few input parameters. While name and location generally yield the best results, you can build all different types of searches by mixing and matching your inputs. To learn more about optimizing your search, please see Skopenow's Video Tutorials. All of our reverse searches only require one form of input, but you can add other parameters such as job, school, and age to better filter your results.

Does Skopenow have an API?

Yes. Please visit http://skopenow.com/devloper-api or email support@skopenow.com for more information.

Why do reports have their own invoice?

We offer this service for industries such as insurance, where reports need to be expensed to a case file. In this scenario, we calculate the per report price by dividing the total price by the total number of searches purchased. For example, if 10 searches were purchased for $47.50, the per report invoice will be $4.75. If you are using the Pay-As-You-Go plan the report invoice will show $5.

Do you have a subscription model?

We do not offer a traditional subscription model, but we do offer an auto-refill plan which refills your account with search credits once the balance hits zero. You can select a refill quantity and turn the refill plan on and off from within the membership tab. The refill plan will not work with the Pay-As-You-Go-Plan.

What happens when I run out of searches?

If you run out of search credits, or you hit your corporate quota (set by the corporate admin), a notification bar prompting you to adjust your plan will appear at the bottom of the results page. From the notification bar, you can click 'Purchase More Searches' or 'Adjust your Quota'. If you are an employee who has received this message it means your corporate admin has already been alerted and service will be restored as soon as he or she changes your plan or adds more credits. If running out of searches is a concern, check out the auto-refill plan within your membership page.

What does rescanning do?

Each paid search comes with 12 rescans per year. A rescan allows you to monitor social media changes and updates from the individual searched. Each rescan can be scheduled by date or performed manually. If you would like to track a single source, simply click the refresh button next to the screenshot on the results page.

What happens if I change the inputs on the results page and run a search?

If you change the name of the person you are searching for, and it falls within the nickname/pet-name/alternate spelling category (determined by a Skopenow algorithm), it will not count as a new search. Replacing the existing name with an alternative name will overwrite your current search data, to avoid this, do not change the name, simply press the '+' on the search field to add an alternative name.  If you add or change age, schools, or occupations, on the input fields we will not charge for an additional search. Making changes within the results page will not count as an additional search unless the following conditions are met: 1. The name changed or added does not pass the nickname/pet-name/alternate spelling test. or 2. An email, phone number, or address is changed or added. 

Why am I required to select a payment method if I add more than 10 searches to my account during registration?

We give every new account 10 free searches, which means during registration we give each account 10 free searches. If you change the amount of searches from 10 to 11 or more, we will ask for a credit card or payment method. Employee accounts will not get 10 free searches each, but they can make use of the 10 free searches added to the corporate account.

What happens if I switch from Pay-As-You-Go to search credits?

If your Pay-As-You-Go plan is active, and you change to the credit based payment plan, you will be billed for all searches conducted prior to the change of plans. A balance due notification will appear on your dashboard indicating the balance and due date of the payment. If you re-activate the Pay-As-You-Go plan while you still have search credits remaining, the plan will not initialize until after all of your credits are used.

Can Skopenow do batch searches?

Yes, we can process thousands of requests at a time. Please contact sales@skopenow.com with any batch related questions. Batch processing is perfect for generating reports on large backlogged lists as well as past claims for insurance carriers.

Is Skopenow a consumer reporting agency?

No, please see our Terms and Conditions, Privacy Policy and our FCRA policy: Skopenow is not a consumer reporting agency as defined by the guidelines of the Fair Credit Reporting Act (FCRA). None of the information offered by Skopenow can be used for assessing or evaluating a person's eligibility for employment, housing, insurance, credit, or for any other purpose covered under the FCRA.

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