August 12, 2024
Telegram's Shadow Scammers: How OSINT Can Counter Retail Fraud Schemes

Joaquin Souberbielle
Global Security Lead
In shadowy corners of the internet, retail scammers are finding new ways to organize and share their illicit tactics. Messaging apps like Telegram have become hotbeds for these criminal networks, presenting a whole new realm for retailers worldwide to contend with.
The Telegram Scammers’ Playground
Telegram's appeal to scammers lies in its privacy features and global accessibility. Users from around the world can freely share strategies, tips, and targets while minimizing what they expose about themselves. The platform's easy sign-up process and self-destructing messages make it an ideal breeding ground for criminal activities.
These groups function like dark web forums, reminiscent of platforms like Dread or other underground online communities, but with added layers of anonymity and secrecy. There, scammers exchange information on everything from credit card fraud to return scams, creating a constantly evolving and highly shareable playbook of retail crime.
The Impact on Retailers
The consequences for businesses are severe and multifaceted:
- Rapid strategy proliferation
- Hydra effect
- Identity obfuscation
OSINT as a Powerful Countermeasure
As retail scammers continue to evolve their tactics and leverage platforms like Telegram, businesses must adapt their defense strategies. By harnessing the vast amount of online open-source data, retailers can stay ahead of emerging threats, protect their bottom line, and ensure a better shopping experience for legitimate customers.
The battle against retail fraud is ongoing, but with the right tools and intelligence, businesses can level the playing field. As scammers become more sophisticated, so too must our methods of fraud detection and prevention.